Customer Service Support

Customer Service Support

Gretchen Alvarez

Non-Accounting Operations Manager

“Che” as we all call her, took her career gear up and climbed her way through the ranks from Chat Team’s Product Consultant to Team Leader, and now as an Operations Manager.

Aside from being a registered nurse, she also worked in the field of healthcare, telecommunications, Information Technology and most of all, customer service. Thus, the reason why she considers herself as an expert when it comes to customer service.

As a dynamic leader, she wants nothing better than new challenges. Keep it coming!

Chris Bernardo

Lead Product Consultant

Leonard Christopher “Chris” Bernardo is one of Double Rule’s most reliable product consultants.

Aside from being a Nursing graduate, Chris had experienced working with several industries such as heavy haul logistics, sales, as well as cleaning & maintenance.

As a courageous individual with an open heart and the desire of sharing his knowledge to others. Chris wants to be remembered not by his perspectives as an individual nor by his skills and intelligence but by the work quality he’s giving everyday, and the struggles he endured while achieving his accomplishments.

Jhec Abamo

Lead Product Consultant

As a lead product consultant, one of Jayson “Jhec” Abamo’s job is to guide customers who are using Xero by assisting them with queries they may have in using Xero and its Accounting capability as well as helping them know how Xero could benefit their business.

Considering himself as an “ambivert”, Jhec can easily adapt with any situations that is put in front of him and he can comfortably get along with teams — or yet, with just himself.

He’s the kind of person who will go on extraordinary lengths to keep a smile on the faces of people he cares about, no matter what the outcome means for him.

John Aaron Eseo

Lead Product Consultant

John Aaron Eseo or simply “Aaron” is one of Double Rule’s finest lead product consultants.

“A” as what the team calls him, is a registered nurse and a licensed professional teacher. He has several experience in the field of health, technical support and quality assurance and now, he is cementing his legacy as one of the company’s most “beautiful” — and reliable customer support staff.

Regarded by many as a “team player”, Aaron likes to work with groups, big or small, and can be considered as a “great teacher” with a big heart.

Anne Kaye Estanislao

Customer Support Team Lead

“Kaye” is a graduate of Hotel and Restaurant Management. With the misconceptions and stereotypes that are consistently associated with call centers, it is no doubt that many graduates of this course would just look past BPO postings to find something more “suitable” for their course.

However, this didn’t stopped Kaye in being an experienced Customer Service Specialist. Rest assured that she can provide a positive customer experience and enhance relationships between customers and businesses for this is her specialty.

She wants to be remembered as an employee who is fun to hang out with, but provides excellent customer service at the same time. She makes sure that she takes her job seriously but see to it that she enjoys every minute of it.

John Lito Oxiano

Product Consultant

John Lito “JL” Oxiano is a present member of Double Rule’s Product Consultancy team.

This charming 20 year-old individual is a graduate of Hotel and Restaurant Service who has completed some relevant qualifications in Hotel industries with a couple of leadership awards and academic certifications.

Aside from his passion for singing, you can consider JL as someone who is kind, attractive and sociable.

John Paul Villanueva

Product Consultant

John Paul “JP” Villanueva is one of Double Rule’s resident sales chat babe.

After taking courses in Marketing Management, JP is now using his marketing skills in explaining Xero and its services to prospect customers, making sure that he can determine what they want and need.

Silent, calm and polite — Aside from these three words, you can also describe JP as someone who is studious and dedicated at work.

Nicholas Ramasa

Product Consultant

Nicholas “Nick” Ramasasa is regarded as one of the quirkiest product consultants of Double Rule.

A graduate of BSBA Major in Marketing Management. Nick started out his career working with industries such as Business Process Outsourcing and Real Estate firms, and is currently applying his skills in professional salesmanship as part of the chat pre-sales team.

Someone who’s nice and cool and yet a bit weird at times, everyone could always remember Nick as a person with a positive attitude who is always there to cheer everyone up in the wackiest ways as possible.

Julius Cezar Corpuz

Product Consultant

Julius Corpuz is a pioneer of Double Rule’s product consultancy team.

With three years experience and counting, Julius is an expert in handling sales and connecting new startups to the world of cloud accounting and Xero.

He prefers having a joyful and positive outlook in everything he do; and from the words of the great Pia Wurtzbach, he believes that everyone has the capability to strive harder in achieving their dreams, and become “confidently beautiful with a heart”, which was his never ending battle cry.

Kriesel Gaspar

Product Consultant

Cool, calm and collected — these are the words that comes to our minds whenever we think of Kriesel.

Kriesel Gaspar is a member of our product consultancy team at Double Rule and this is her second job from being a school admin secretary last 2013.

As a self-proclaimed “street smart”, Kriesel is one of our fellow comrades who could easily get along with others with the assurance that you can take her anywhere without worries that she might get bored.

Aries Villasis

Product Consultant

Believe it or not: Aside from being a product/sales consultant at Double Rule, Aries is also a vocalist of a metal rock band.

Aries is a graduate of AB English, along with some courses in medical billing and coding (LACC), and had worked with several industries that specializes in manufacturing, logistics, translation, entrepreneurship, scheduling, as well as customer services and product consultancy.

Through his past experience as a logistics coordinator, he had perfected his skills when it comes to scheduling, and the ability of overseeing the life cycle of products including preparation, shipping, receiving, evaluation, as well as responding to claims made by customers and processing orders of clients.

A very charming individual with a witty personality, expect there’ll never be a dull moment as long as Aries is around.

Ton Malonzo

Product Consultant

Jose Antonio Segundo “Ton” Malonzo works as part of the product consultant team at Double Rule since September 2016.

Being a graduate of multimedia arts, Ton specializes in creating visual and special effects using computers or other electronic tools for animation in multimedia which in line, made him a good document services specialist during his previous work.

A sporty individual with a bit of mystery, Ton is also a Xero Certified Advisor and a fond aficionado of sports and outdoor activities.

Jayel Jacinto

Product Consultant

Jayel aced the BPO industry — along with several experience working in sales, back office and financial accounts before becoming a part of Double Rule later in 2017.

Aside from holding a Xero Advisor Certification in his list of achievements, Jayel is also a registered nurse.

Consistent yet adventurous — these are two words that describes him personally and professionally. You can also describe Jayel as a reliable and thoughtful comrade.

Xero and Double Rule is the answer to “isn’t there a better way than QuickBooks?”. We’re in the current century with both technology and an expert team.

We got a grip on where our revenue was coming from and where our expenditures were going.

Double Rule was able to meet with me at the times I needed… when I want it, where I want it.

As a result of our engagement, my business books from 2013 & 2014 are up to date and my taxes were filed on time. I now have the confidence to work in Xero and know that my work is done properly.

At every decision point, financial impasse, and strategic crossroad, DoubleRule has been our first phone call for proper perspective, expert advice, and peace of mind.

Double Rule’s services have helped our small business grow, and the services they offer have grown with us making us a better company.

DoubleRule has allowed me to spend less time on our books, and more time on our company, which equates to less headaches, and more revenue.

I couldn’t have done our whole accounting system without Double Rule’s patience and their expertise.

It’s a pleasure working with Double Rule…they really take time to understand our business and be accessible whenever we need them.